Shipping Information

UK Shipping

Because your purchase matters to us we only ship using tracked services - orders under 20kg will be sent via Royal Mail tracked 48, this means your parcel is tracked end to end providing peace of mind for both of us and aims to deliver within 2 to 3 working days. Orders over 20kg will be sent via courier with end to end tracking. 

Unfortunately whilst we are just starting out and finding our feet we can only ship to UK addresses.  Keep checking back as we will be branching out to international shipping in the very near future.

Charges

Spend over £100 on products excluding postage costs to qualify for free shipping, simply enter code FREESHIP at checkout to redeem this offer.

For orders under £100 we currently charge a flat rate shipping fee of £4.00 for all UK addresses. 

Dispatch

We ship Monday to Thursday and aim to have your order processed and dispatched within 2 to 3 working days, however, please be patient during busy periods such as Christmas and seasonal sales.  If you place an order over a weekend or bank holiday, we will aim to dispatch your order the next working day.  If an item is out of stock, we will contact you as soon as possible to discuss your options.

Once your order has dispatched, you will receive an email containing tracking information.

Damages and other issues

Please inspect your order as soon as it arrives and let us know immediately via hello@kelobee.com if there are any damages, defects or incorrect items.  We will do everything we can to rectify the problem as soon as possible.